Refund policy
Exchange Policy (7 Days)
We have a 7-day exchange policy, which means you have 7 days after receiving your item to request an exchange.
To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To request an exchange, please contact us at qarooj402@gmail.com / 03156175248. Exchanges will only be processed after approval. Items sent back without first requesting an exchange will not be accepted.
Once your exchange request is approved, we will provide instructions on how and where to send your item. Please note that customers may be responsible for shipping costs unless the item received was damaged, defective, or incorrect.
Damages and Issues
Please inspect your order upon arrival. If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and arrange an exchange.
Important Note
We do not offer refunds. Only exchanges are available within 7 days of receiving your order.